Hello again! Thank you all for your supportive comments, posts, mail and messages this past month. You have all been so helpful!
We have experimented with our "Mask Friendly Family Bowling" every Sunday night this month. While we had high hopes of it being successful, we found that across 4 weeks we have run and promoted this, only 3 total families have come in to participate and 2 of those were on week 1. We have ended up seeing people leave earlier than planned and asking for refunds if their visit would extend into the 6-8pm time frame and then we closed earlier than expected to save payroll because no customers were here.
Tonight, June 27th, will be our last Sunday 6-8pm "Mask Friendly Family Bowling" night. We tried, but the high demand that we thought we would have has not been supported.
I need to start this email out with a deeply heartfelt I’M SORRY and a huge THANK YOU to all our loyal guests and dedicated staff members. For the majority of our guests that respected our business’ decision to continue to require masks, we appreciate you so much! You followed the rule, even when you didn’t want to, and helped us keep everyone safe. We have done our best, at great cost, but are waving the white flag.
This past 14ish days have been a challenge with all the new changes and recommendations from the CDC, IDPH and the Governor’s office regarding masks. There has been good news, bad news, contradictions, science, professional and personal opinions, and it is impossible to know what is truly right and truly wrong. Navigating our family and business through the unique circumstances of the past 15 months has been challenging and we know we are not alone.
Through it all our family and employees have worked tirelessly to try to be a safe and bright spot for our guests and community. We are forever grateful for the support that we have received from so many, and we wouldn’t still be here without it. But the last 10 days have worn us all down, mentally, and emotionally. Our staff and family have been verbally abused and threatened, we have had things thrown at us and the bowling center has experienced acts of vandalism... all because we wanted everyone to respectfully wear a mask in our building.
Our integrity has always been one of the most important values we prize. We are open, honest and have done everything we could to maintain the ridiculously high standard of customer service that we have always been known for. We have required our staff and guests to wear masks while inside our bowling center- not only to keep our community safe, but also to keep US safe. We have been polite, kind and patient with visitors who disagreed with our requirement while being the targets of verbal abuse and threats. When other businesses around us were posting signs that masks were required, but not enforcing, it got even harder to police the rule- which we should not have had to do.
Despite our gut feeling (and we HOPE we are wrong about that feeling), we are removing our requirement that all guests ages 2 and over wear masks while in the building. However, we STRONGLY ENCOURAGE everyone to continue to wear a mask, especially in common areas and when social distancing isn’t possible (which is most of the time). Our small space was not designed to be able to social distance our guests and we cannot pay the bills by keeping lanes open between groups. We cannot ask guests or employees if they are vaccinated but we are supposed to assume that anyone not wearing a mask is vaccinated. This is a no-win situation. The only thing we do know for sure, is that as business owners we cannot continue to subject our amazing team of hard workers and ourselves to the abuse we have all been receiving. We had hoped that we could ride out our mask requirement until our staff could be fully vaccinated, but that is another 2 weeks out.
Warrior Lanes will continue to maintain the standard of cleanliness that you know and appreciate. We still have all the hand sanitizer stations available and will continue the cleaning & disinfecting procedures that we have always done. We will continue to limit each lane to 5 guests to reduce congestion at the lanes. Gloves are still needed when selecting a clean house ball from our shelves to use. Disposable food and beverage containers will still be used. We will still have some lanes available for online reservations, but we have cancelled our plans to reopen our birthday party rooms for right now.
Thank you for your understanding, patience and grace.
Kristy, Brad & Zachary
Warrior Lanes, Waukee
(This post is long and NOT intended to be political! Please feel free to email us to share kind opinions.)
The struggle is real, friends! Just when we think we have "things" figured out, it changes, again. We are getting a lot of phone calls (and some nice and some not-so-nice visitors) asking about changes to our businesses mask requirement. Brad and I are talking with our staff and trying to make the best decisions for everyone, which are never made lightly.
Our current policy requires all guests to always wear a mask in the bowling center, unless seated to actively eat or drink. We have guests who visit because we require masks, and we have guests leave with harsh and defeating remarks because they do not want to wear a mask. We understand both sides! No matter what we do, we will not make everyone happy- which is hard when we are in the business of making people happy! Last Saturday night the Waukee PD had to be called when a couple of guests started yelling at other guests across the bowling center over masks- it was a horrible experience for everyone. Please choose kindness, friends!
The CDC and IDPH made a very sudden change 2 days ago which is both awesome and terrifying. We have an amazing team here to serve you and I value every one of them and their family members. All of us are in various stages of vaccination, with our youngest staff just recently able to get appointments. We are all eager to get back to life without masks. We can say with 100% confidence that we have had NO reported cases of this horrible virus traced back to our bowling center to date!
What we do know is that we cannot ask anyone for proof of vaccination, nor do we plan to guess about it. So, for the remainder of May, we will continue to require guests and our staff to wear masks. As always, anyone unable or unwilling to wear a mask while in the building should choose to visit us another time in the future. We are aware that there are other places to bowl in the metro with different or no requirements. We never want to lose any business to other places, but we do want everyone to have fun bowling, wherever that might be.
Brad and I will see how the next couple of weeks pan out with all OUR vaccinations, watch how life evolves between now and when school gets out, and decide from there.
We appreciate your continued support and patience as we all navigate through uncharted waters- again. Our 1st goal is to get back to a “masks encouraged but not required” status and look forward to the day when we can see everyone smile again.
As a private, family owned and operated business, we have decided to continue to follow the CDC and Iowa Department of Public Health's recommendations. Warrior Lanes will continue to require all guests and staff to wear a mask at all times inside our bowling center. Anyone unable or unwilling to wear a mask should visit us at another time. We remain committed to the well-being of our community and to being the best #CovidSafeBusiness we can be!
We will reevaluate our policy as we near the end of the current emergency proclamation in early May.
Thank you for your support & understanding!
Kristy Basart-Morse and Brad Basart
Warrior Lanes Owners
It's time where we can finally say, NO CHANGES! Warrior Lanes will continue to require all guests to wear a mask at all time through at least April 4th, 2021,in conjunction with the most current disaster order. We will review this policy again in early April.
The biggest problem we have as a business, is some guests who refuse to comply with the rules. Most of the time this centers around the consumption of alcohol. We may even consider temporarily discontinuing the sale of alcohol if this continues to be the trend.
Private business owners have the right to make whatever choices they feel are in the best interest of the community and our family. While we are open to the public, we are still a private business and can set whatever "rules" we feel necessary: at this time, we choose masks at all times. At this time, there have been no contact traced cases of COVID-19 related to Warrior Lanes and we are working hard to keep it that way!
A new week and some changes! To protect our staff, customers & community, even though the Governor's orders for US expire tonight, we will CONTINUE to require masks at all times, through the expiration of the current order on March 7th. At that time we will review CDC and IDPH recommendations and update you on additional changes. By keeping mask rules in place, we feel we will be better able to serve you by opening up more lanes for use and reduce your wait times! THIS IS A GOOD THING! We will still only allow a maximum of 5 guests per lane to make sure everyone can be comfortably seated. And OF COURSE our extensive cleaning and sanitizing protocols will stay in place!#WarriorStrong #covidsafebusiness #BowlingIsSafe
No news means status quo. We are still operating under Governor Reynolds' order dated 1/7/2021 and we are appreciative of all of our customers' support, patience and understanding. For questions regarding bowling specific orders, please see pages 6 & 7 of the linked document, Section F. We are required to make sure all of our guests are wearing masks and that we provide an environment that is clean and socially distanced.
None of us "like" what is happening, but all of us "need" to do what is supposed to be done to get through this historic time.
Hi friends! We are currently following Governor Reynolds' order dated 1/7/2021 and fall under a couple of different "Sections" depending on the activity your are engaging in, within Warrior Lanes. We have personally had each Section defined for us, as it specifically relates to Warrior Lanes, by Anna at the Governor's office.
Masks covering nose & mouth are required at all time by all guests ages 2 and over. Anyone SEATED at their assigned lane AND ACTIVELY eating or drinking, may pull their mask down only during those moments. Otherwise masks must remain on and properly worn.
Any guest who is not able or willing to wear a mask under these conditions should not visit Warrior Lanes until the Governor & Mayor's order expire or their ability to properly wear a mask, returns. We will miss you but hope you understand that we are doing everything we can to continue to stay open and in business while keeping you, other guests and our staff safe and healthy. Paper disposable masks or Neoprene reusable masks are available for purchase from our staff.
To order and consume food and beverages you must have a seat at an assigned table and sit to do so.
Because of the size and layout of our bowling center, there is only room for a maximum of 5 chairs at lane tables. This limits the number of guests per lane to a maximum of 5. A guest is any BODY, not just any bowler. For example: If you have 4 bowlers and 2 more who are just "watching" and not bowling, you MUST have 2 lanes. Every BODY must have their own seat with their group. This allows us to foster the 6' social distancing as required by the current mandate.
Please feel free to contact Brad or Kristy with any questions or clarifications to our current business practices.
We are now following the Governor's proclamation dated 11/10/2020 and the Mayor of Waukee's proclamation dated 11/5/2020 requiring all guests to wear a face covering/mask over their nose and mouth when in public (aka our bowling center), and 6' social distancing is not possible. What does this mean for our guests? Bowlers may pull down their mask when it is their turn and they have stepped up onto the approach to bowl their turn. Anyone ACTIVELY eating or drinking, must be seated and then may temporarily remove their mask. All other times, everyone must be wearing a mask. The city of Waukee has civil penalties in place for violations and the state has put food/beverage licenses on the line. Please help up protect the future of Warrior Lanes, our staff, guests and yourself by following these requirements.
Regarding group sizes: We have a hard limit of 5 guests per lane or 8 guests per group. A guest is anyone who is bowling or not bowling. This includes infants. A group of 6 will be assigned 2 lanes, based on availability, even if only 3 members of the group are actually bowling.
We are currently following the governor's proclamation dated 8/21/2020 "REOPENING OF BUSINESSES AND ESTABLISHMENTS" SECTION TWO, subsection J. and "MASS GATHERINGS" SECTION THREE, A and B.
Hello Friends! Another day= Another change. But we’ve got this! We could have been shut down again today, but we didn't and are so grateful!!!! Thank you for your continued support
Regarding Governor Reynolds’ proclamation today (8/27/2020) about bars & restaurants AND the common questions about masks…
The closing of bars in Dallas County does not affect our bowling center. Because much less than 50% of our revenue is from bar sales, we are not a bar. The majority of our revenue is from bowling and the arcade, so we are not a restaurant. We are already closed by the 10pm cutoff for alcohol sales, so that isn’t a factor either!
However, it is not in our nature to take advantage of any situation, so we are implementing a couple of new procedures to stay in line with the proclamation and other local businesses:
1. Warrior Lanes is STILL physically distancing and limiting capacity for open bowling and group gatherings. We strive to use every other lane to give guests more elbow room and limit group size to 6 guests per lane or 10 per group. Each guest must have their own seat. A guest is anyone bowling and anyone NOT bowling. EveryBODY counts!
2. We will STILL continue to offer pre-paid lane reservations on our website, 24 hours in advance. Walk-ins are absolutely welcome, and we do our best to keep your wait time to a minimum, but pre-paid reservations take priority.
3. You may STILL call ahead when you are in the parking lot (515-987-4840) and leave a number to be called or texted when we have a lane ready for you.
4. We STILL do not have any seating available AT our bar counter. If you have a lane and are bowling (which means you have a seat), you may order alcohol from our bar counter, to consume at your seat. If you are ordering food to eat on premises, you may purchase alcohol as well, as long as you are seated.
5. Regarding masks, currently they are not mandated. HOWEVER, we strongly ENCOURAGE guests to wear a face covering over their nose and mouth when moving about in our COMMON areas (arcade, restrooms, customer service counter, bar, snack bar, when selecting a bowling ball, etc.) and when 6’ of distance cannot be maintained. You are welcome to remove your face covering when you are at your lane. Currently, you are not required to wear a mask while bowling or seated at your lane table.
We will continue to monitor mandates and CDC recommendations and make changes as necessary. We will not be the mask police. Please make your own choices based on what is best for you and those around you.
Be safe! Wash your hands! And Go Bowling!
Kristy & Brad
Together and still apart, it is still possible to make plans and have fun with family and friends. While maintaining the clean, bright and safe bowling center you have always expected, here are just some of the things we are doing at Warrior Lanes to keep you safe and rolling...
Even more hand sanitizer locations throughout our location
Contact-less payment is available at all registers
Extra distancing between groups, and limiting lanes to a maximum of 5 bowlers + 1 guest
Accepting open play reservations, online, 24 hours in advance
Health checks of all team members at the beginning of each work shift
Increased frequency of sanitation of all frequently touched areas
Bowling areas and equipment (house balls, rental shoes, furniture, etc) disinfected after each group leaves
Single use, disposable, food and beverage containers
Our team wears a mask and gloves when cleaning and serving you laneside
And here are our plans for our league bowlers...